okpla Privacy Policy – How We Handle Your Data

1. Overview

This Privacy Policy applies to all users of the okpla online gaming platform at okpla.vu ("the Platform"). okpla is committed to handling the personal information of its players with transparency, care, and in accordance with applicable data protection principles.

By creating an account and using the Platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which form part of the agreement between you and okpla.

okpla collects personal data only to the extent necessary to operate the Platform, verify player identities, process financial transactions in Philippine Peso (PHP), and comply with applicable legal obligations. We do not sell your personal data to third parties for their own marketing purposes.

2. Data We Collect

The types of personal information okpla collects depend on how you interact with the Platform. Below is a summary of the main categories.

Registration Data

When you create an okpla account, we collect your legal full name, date of birth, email address, mobile number, and the residential address you provide. This information is required to open and manage your account.

Identity Verification (KYC) Data

Before processing your first withdrawal, we require identity verification. This involves submitting a valid Philippine government-issued ID (such as a PhilSys ID, passport, or driver's licence) and in some cases a selfie with your ID. This information is used solely to verify that you are who you say you are and to fulfil anti-money laundering obligations.

Transaction Data

We record details of all deposits, withdrawals, bets, and game results associated with your account. This includes the amounts, timestamps, payment methods used (GCash, Maya, or Philippine bank transfer), and transaction reference numbers.

Device and Technical Data

When you access okpla — whether from a browser in Manila, Cebu, Davao, or anywhere else in the Philippines — we automatically collect technical data including your IP address, device type, browser type and version, operating system, and session timestamps. This data helps us maintain platform security and identify unusual account activity.

Communications Data

If you contact okpla support or respond to account notifications, we retain records of those communications for service quality and dispute resolution purposes.

3. How We Use Your Data

okpla uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and secure your okpla account, including OTP verification for login and sensitive actions.
• Identity verification: To confirm your age (21+) and identity before processing withdrawals, in compliance with applicable KYC requirements.
• Transaction processing: To process deposits and withdrawals in PHP via GCash, Maya, or Philippine bank transfer, and to maintain accurate financial records.
• Platform security: To detect, investigate, and prevent fraudulent activity, bonus abuse, unauthorised account access, and other violations of our Terms and Conditions.
• Legal compliance: To meet applicable data retention, anti-money laundering, and reporting obligations under Philippine law.
• Service communications: To send you account-related notifications such as transaction confirmations, security alerts, and promotional offers (which you may opt out of).
• Platform improvement: To understand how players use the Platform and identify technical issues or areas for improvement, using aggregated and anonymised data where possible.

okpla does not use your personal data to make fully automated decisions that have significant legal or financial effects on you without human review.

4. Sharing Your Data

okpla does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, your transaction details are shared with the relevant payment service provider (e.g., your bank, GCash, or Maya) to the extent necessary to process the transaction.
• Identity verification providers: Third-party KYC service providers may process your identity documents on okpla's behalf for verification purposes. These providers are bound by confidentiality obligations and may only use your data for the stated purpose.
• Game technology providers: Game providers who supply slots, live casino, eBingo, and other games accessible through okpla may receive your player ID and session data necessary to deliver their services. They do not receive your full personal profile.
• Legal and regulatory obligations: okpla may disclose your personal data to competent authorities if required by law, court order, or to protect the rights and safety of the Platform and its users.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction. You will be notified of any such change that affects how your data is handled.

All third parties who handle your personal data on okpla's behalf are required to implement appropriate data security measures and use your data only for the purposes for which it was shared.

5. Data Security

Protecting your personal data is a core operational priority at okpla. The Platform implements multiple layers of technical and procedural security:

• SSL encryption: All data transmitted between your device and okpla's servers is encrypted using SSL (Secure Sockets Layer) technology.
• OTP verification: One-time passcodes are required for login and any sensitive account actions such as password changes or withdrawal requests.
• Access controls: Internal access to personal data is restricted on a need-to-know basis. Staff with access to sensitive player data are trained on data handling obligations.
• Session security: Sessions are monitored for anomalous behaviour. Suspicious login attempts or activity patterns trigger automatic security checks.

While okpla takes reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials, OTP codes, and device access secure. If you suspect your account has been compromised, contact okpla support immediately through your account dashboard.

6. Data Retention

okpla retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil legal, audit, and dispute resolution obligations.

• Account registration data is retained for the duration of your account and for a period after closure as required by applicable law.
• KYC documents and identity verification records are retained in accordance with anti-money laundering retention requirements.
• Transaction records are retained for audit and regulatory compliance purposes for the period required under applicable financial regulations.
• Support communications are retained for a reasonable period for service quality and dispute resolution purposes.

When your data is no longer needed and retention obligations have been met, okpla will securely delete or anonymise it. If you request account closure, data that is not subject to a legal retention requirement will be deleted within a reasonable timeframe.

7. Your Rights

As an okpla player, you have the following rights with respect to your personal data. To exercise any of these rights, contact support through your account dashboard.

8. Cookies and Tracking

okpla uses cookies and similar technologies to operate the Platform, remember your session preferences, and gather anonymised analytics about how the Platform is used. Cookies are small text files stored on your device by your browser.

• Essential cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in and security tokens used with OTP verification. You cannot opt out of essential cookies while using the Platform.
• Analytics cookies: Used to understand how players navigate the Platform — which game categories they visit, how long sessions last, and where errors occur. This data is aggregated and does not identify individual players.
• Preference cookies: Remember settings you've chosen, such as language preferences or display options.

Most browsers allow you to control cookie settings. Disabling non-essential cookies will not prevent you from using the Platform, though some preference features may not work as expected.

9. Minors

okpla is strictly for adults aged 21 years and older. The Platform does not knowingly collect personal data from persons under 21. Age verification is performed as part of the KYC process before withdrawal privileges are activated.

If okpla becomes aware that personal data has been collected from a person under 21, that data will be deleted and the associated account will be closed. If you have reason to believe a minor has registered an account, please contact support immediately.

For broader responsible gaming guidance and age-related self-management tools, visit our Responsible Gaming page.

10. Updates to This Policy

okpla may update this Privacy Policy periodically to reflect changes in how we handle data, changes in applicable law, or changes in platform features. When material updates are made, we will notify you through your registered account and update the effective date at the top of this page.

We recommend checking this page from time to time to stay informed about how your data is handled. Continued use of the Platform after any policy update is posted constitutes your acknowledgement of the revised policy.